Our BetAndPlay Responsible Gaming

Age Verification and Account Safety

At Bet and Play, we ask every new player to verify their age and identity before any withdrawal is processed. Our platform is strictly reserved for adults, and we do not allow anyone under the legal gambling age in their jurisdiction to open an account with us. We at BetAndPlay require valid identification documents as part of our standard Know Your Customer (KYC) procedure, which helps us confirm that our players are of legal age and that deposits genuinely come from the account holder themselves.

We also apply strict rules regarding shared environments. Only one bonus is permitted per person, household, address, e-mail, IP address or shared device, which helps us prevent misuse of promotional offers and keeps the gaming environment fair for everyone.

Tools to Help You Stay in Control

Our Bet and Play account settings let you set personal limits that suit your own budget and playing habits. These tools are available to every registered player and can be adjusted at any time from your account dashboard. You can visit your BetAndPlay account dashboard anytime to review or change your preferences, and our support team is always available if you need guidance on how these features work.

We designed each of these tools to give you flexibility. Whether you simply want a short pause from playing or you feel you need a longer break, we make the process straightforward and free of judgement. Choose Bet and Play - we're here to support you no matter what stage of your gaming journey you are at. Players who wish to explore our current promotions can check the details of our BetAndPlay bonus offers, which are always subject to the same responsible gaming principles.

Self-Exclusion Process

If you decide that a break from gambling is the right choice for you, we make it simple to request self-exclusion. Our BetAndPlay support team can guide you through every step of the process, and once self-exclusion is activated, we take immediate action to prevent further deposits or gameplay on your account.

1. Contact our support team via live chat or e-mail
2. Choose the length of your self-exclusion period
3. Confirm your request with our team
4. Your account is immediately restricted from deposits and play
5. Marketing communications are stopped for the duration of the exclusion

During a self-exclusion period, we will not send you promotional e-mails, bonus offers or any marketing material. At Bet and Play, we comply with strict licensing regulations that require us to honour every self-exclusion request without exception, and we take this obligation extremely seriously.

Regional Restrictions and Fair Play

We at BetAndPlay work with independent organizations and licensing authorities to ensure that responsible gaming standards are respected across all the markets we serve. For example, players located in Sweden are welcome to play on our platform, but in line with local regulatory requirements, we do not offer bonuses, promotions, VIP programmes or loyalty point exchanges to players registered there. This measure reflects our commitment to complying with regional rules while still providing access to our games.

Our platform also restricts access from a number of jurisdictions where online gambling is not permitted under local law. We ask all players to respect these restrictions, and we remind everyone that attempting to bypass geo-restrictions using a VPN is strictly prohibited and may result in the confiscation of winnings. We put these measures in place not to limit enjoyment, but to ensure that everyone playing with us does so legally and safely.

Recognising the Signs of Problem Gambling

Part of responsible gaming is understanding when playing habits may be becoming unhealthy. We encourage every player to reflect honestly on the following questions:

• Do you spend more time or money gambling than you originally intended?
• Have you tried to cut back on gambling without success?
• Do you feel anxious, irritable or restless when you are not playing?
• Have you borrowed money or sold belongings to fund gambling?
• Has gambling affected your relationships, work or daily responsibilities?

If you answered yes to any of these questions, we encourage you to make use of the tools available in your account, or to reach out to one of the independent support organisations listed below. Our Bet and Play team is not qualified to provide professional counselling, but we can point you toward organisations that specialise in gambling support.

External Support Organisations

In addition to the tools we provide directly, we recommend the following independent resources for players who may need further assistance:

• GambleAware - independent advice and support for problem gambling
• Gamblers Anonymous - peer support groups for individuals affected by gambling
• GamCare - free confidential support, information and advice
• National Council on Problem Gambling - helplines and treatment referral services

Our Commitment to Licensing Compliance

Our operations are conducted under an e-gaming licence issued by the Tobique Gaming Commission, and we operate in line with the regulatory framework this authority requires, including responsible gaming obligations. Any disputes are handled through arbitration in Costa Rica, with EGIS acting as our alternative dispute resolution body under Tobique Gaming Commission regulations. We view these regulatory relationships as an essential part of keeping our platform accountable and our players protected.